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  • 25-Sep-2020 to Until Filled (MST)
  • Pleasant Grove, UT, USA
  • Full Time

Responsibilities of the Customer Support Specialist:

Candidates must have a high attention to detail and be resilient when faced with challenges and setbacks in order to:

  • Spend 30-40% of the day communicating through phone, email, and text with sales representatives and customers.
  • Develop a working knowledge of Blue Raven Solar's process and the solar industry to effectively communicate and educate customers.
  • Multitask in a high-volume work environment without sacrificing quality. This includes completing all work with 95% accuracy and meeting all written and verbal communication quality expectations with a 90% rating weekly within 3 months.
  • Assist in the training of new Support Coordinators to meet expectations and achieve department goals.
  • Make data-driven decisions to solve problems
  • Obsessively reduce cycle times in every area
  • Keep commitments to customers and sales reps
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